http://pgportal.gov.in/cpgoffice
-Each Ministry/Department has designated an officer of the level of JS as Nodal Director of Grievances for redress and monitoring of public grievances, within a stipulated maximum time limit of two months, as per the policy guidelines.
- On-line receipt of grievances, their scrutiny and uploading of action taken reports.
- The system sends e-mail alerts to the citizens and the Public Grievance Officers.
- On lodging of grievance a registration number is communicated to the complainant to keep track and to view the progressive status/final reply of the grievance.
-Registration of grievances received manually/by post after scanning and online forwarding to the Ministries/Departments of GOI and their subordinate offices concerned for redress.
- Intimation of action taken to complainants and uploading of action taken reports, which can also be viewed by the complainants online.
-Each Ministry/Department has designated an officer of the level of JS as Nodal Director of Grievances for redress and monitoring of public grievances, within a stipulated maximum time limit of two months, as per the policy guidelines.
- On-line receipt of grievances, their scrutiny and uploading of action taken reports.
- The system sends e-mail alerts to the citizens and the Public Grievance Officers.
- On lodging of grievance a registration number is communicated to the complainant to keep track and to view the progressive status/final reply of the grievance.
-Registration of grievances received manually/by post after scanning and online forwarding to the Ministries/Departments of GOI and their subordinate offices concerned for redress.
- Intimation of action taken to complainants and uploading of action taken reports, which can also be viewed by the complainants online.
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